Service Design Outcomes
Outsourcing Risk Matrix and Policy at global insurer (2012)
Definition of vendor management
Creation of global framework for Vendor and Contract Management, roles and responsibilities, minimum standards, risk classification, including evidence of compliance, at a global bank (2015)
Team member review on LinkedIn
Business Plan for a startup aiming to launch an innovative digital medicinal product in the treatment of ADHD in children (2018)
Client review on LinkedIn
Vendor Management Policy, together with supplemental document and handbook, at global bank (2015)
IT Vendor Management Concept for stock exchange (2020)
Performance management definition
Set of performance management metrics, including definition of accountability, for generics pharmaceuticals (2022)
Transformations
Institutionalized effective governance for new Global Category Management function contributing to shaping a new organization, whilst ingraining high-quality governance around idea generation and procurement savings, for leader in Automotive (2022)
Establishment of global vendor management
Global Framework for Vendor and Contract Management, roles and responsibilities, minimum standards, risk classification, including evidence of compliance, at a global bank (2015)
Establishment of Community and Onboarding Process for standardized vendor and contract management in a global bank (2016)
Team memger review on LinkedIn
Control Tower coordination and organization during successful technical migration of large bank (2020)
Establishment of Financial Business Partnering and performance management, linking activity with financials and metrics, at a global insurer (2012)
Lean operations in data center
Lean Operations Transformation (process engineering, work and output tracking, performance management and feedback system) at global IT service provider (2007)
Performed post-merger management at a asset manager, responsible for Risk and Investment Management (2006)
Collaboration Outcomes
Conception, Negotiation and Implementation of Outsourcing Transaction for debt collection for global insurer, including full-cycle from needs identification, capability analysis, market analysis, vendor assessment. solution development, organization, negotiation, contracting and go-live (2013)
Client review on LinkedIn
Financial framework establishment
Conception and Implementation of Standardized Commercial Framework (service definition, organization, pricing, reporting and governed interactions) for shared services at global insurer (2012)
Enabled complex IT outsourcing by standardizing and professionalizing the use of business cases for sourcing (2012)
Creation of distributor agreement
Conception and Negotiation of distributor agreement for new medical device (2018)
Client review on LinkedIn
Business partnering on systems integration