Why an A-Team to Do BPO Vendor Management
Understanding the value of systematic and continuous management of externalized BPO services
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February 10, 2020
De-Mystifying Consulting
How to insert consultant habits in your organization's change work
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February 1, 2021
How Good of a Customer Are You?
Make sure to be chosen for best service delivery, as customer of choice
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June 25, 2020
Sourcing of BPO Services Is Complex – What You Can Do
How to Render BPO Sourcing Less Complex, by Engaging and Participating in the Process
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February 12, 2020
The Value of Continuous Care in Service Design
Continuously paying attention to service configuration lifts the working experience, and results
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February 11, 2020
