Strategic Sourcing Excellence

I have offered outsourcing to clients, helped implement outsourcing, helped the recovery of previously ineffective outsourcing, and bought new services. My experience in structuring, selling, delivering, buying and governing IT, Finance and operational services (from CSC, Accenture, McKinsey, Zurich Insurance, and UBS) positions me well to help your organization achieve excellence in sourcing services.

Services I am familiar with include IT (application development, networking, desktops, infrastructure) and operations (procurement, financial processing, client services, customer centers). With cross-functional teams, I lead the process from need to delivery. I respect process and legal constraints, identify and express solution design and leverage the psychology of human interactions to craft and negotiate deal architectures and commercials. If you are about to source services, let me help.
Blog post Sourcing of BPO Services Is Complex – What You Can Do.
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